Welcome to our customer center. Here you will find answers to the most common questions. If you cannot find an answer to your question, just get in touch. To make it easier for us to help you, it is good if you have your order number ready when you contact us.

Telephone +47 73 99 01 70

We answer all inquiries Monday to Friday at 09:00-15:30. (Does not apply to public holidays.)
We usually respond within 24 hours. (Does not apply to weekends and public holidays).
Perhaps the answer you are looking for can be found in one of our professional advice?

Frequently Asked Questions

Our prices include VAT of 25%, but do not include shipping.

We have a fixed price for all letter shipments NOK 99 and free shipping for all orders over NOK 699.

Packages over 2 kg and larger than 90 cm can only be sent with MyPack (with tracking) at NOK 129

Read more here Shipping and delivery

Vipps as a payment solution

We offer a hassle-free payment experience with Vipps, which is completely free of charge for you as a consumer. To use Vipps:

  1. Select Vipps as your payment method when checking out.
  2. Enter your mobile number and continue to the next step.
  3. Authorize the payment directly in the Vipps app on your smartphone.

Card payment

Paying with your Visa or Mastercard is not only easy, but also secured. We only accept Norwegian payment cards. When paying in our online shop, you will be asked to enter the card number, expiry date and the CVV2 code found on the back of the card. We work with Worldline, a global leader in payment services, to ensure a secure transaction where your card number remains private throughout the payment process. For more detailed information, please visit our website.

Application of discount codes

To use a discount code, enter it at the payment screen.

  • Please note that you cannot use a discount code multiple times; an attempt to do so will result in an error message.
  • In both the shopping basket and at the checkout you will find products that are already discounted.


Tel: 73 99 01 70